Refund policy

Return

Can I return my order?

We have a 30-day return-exchange policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We do not issue refunds, we will accept eligible items for store credit or exchange.

The client is responsible for all shipping costs. Please allow 1-5 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of shipping will be deducted from your credit. 

We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.  

To start a return, you can contact us at islanddreamerstore@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we do not accept returns on sale items.