SHIPPING & DELIVERY

We know you’re excited to receive your Island Dreamer pieces, and we’re just as excited to get them to you. Please review our shipping information below before placing your order.

WHEN WILL MY ORDER SHIP?

All orders are processed within 1–2 business days (24–48 business hours), regardless of the shipping method selected. We always do our best to get your order packed and on its way as quickly as possible.

Orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING RATES & ESTIMATED DELIVERY

Standard Shipping: Approximately 7–10 business days in transit.

Enjoy FREE standard shipping on orders of $110 or more. Orders under $109.99 will be charged the applicable shipping rate shown at checkout.

Please note that transit times begin after your order has been processed and shipped. Delivery dates are estimates and are not guaranteed, as carrier delays may occur outside of our control.

Shipping fees, when applicable, are non-refundable.

ORDER TRACKING

Once your order is on its way, you’ll receive a shipping confirmation email with your tracking information at the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. In some cases, tracking may not show additional movement until your package reaches the carrier’s next sorting facility.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Please carefully review your shipping address before completing your purchase.

Island Dreamer is not responsible for delays or undeliverable packages resulting from an incorrect or incomplete address provided at checkout.

If your package is returned to us due to an incorrect or incomplete address, we’ll contact you once it has been received. The customer is responsible for any additional shipping costs required to resend the order.

RETURNED TO SENDER

Packages may be returned to us by the carrier due to an incorrect address, unsuccessful delivery attempts, or other delivery issues.

If your package is returned to Island Dreamer, we’ll contact you using the email address associated with your order. Additional shipping fees may apply if you would like the package to be resent.

LOST, STOLEN OR MISSING PACKAGES

Once your package has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows your package as delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and allowing 24–48 hours, as carriers may occasionally mark packages as delivered before they physically arrive.

If your package still cannot be located, please contact the shipping carrier to begin a missing package inquiry. You’re also welcome to contact us, and we’ll do our best to assist with any information available to us.

CARRIER DELAYS

Occasionally, packages may experience delays due to weather, holidays, high shipping volumes, or other circumstances outside of our control.

While we cannot guarantee carrier transit times, we’re always happy to help you review your tracking information if you have concerns about your order.

SHIPPING TO PUERTO RICO

Yes, we ship to Puerto Rico! 🇵🇷

Orders shipping to Puerto Rico typically arrive within approximately 7–10 business days after shipment, although delivery times may vary depending on the carrier, destination, holidays, or unexpected delays.

Orders of $115 or more qualify for FREE standard shipping.

DO YOU OFFER LOCAL PICKUP?

At this time, we do not offer local pickup. All Island Dreamer orders are shipped directly to you.

NEED HELP WITH YOUR ORDER?

We’re happy to help. If you have any questions regarding your shipment, please contact us through our Contact Us page and include your order number so we can assist you as quickly as possible.