CONTACT & FAQs

We’re here to help.

Have a question about your order, sizing, shipping or anything Island Dreamer? You’re in the right place.

WHERE DO YOU SHIP FROM?
All Island Dreamer orders are thoughtfully packed and shipped from Ohio.

DO YOU OFFER LOCAL PICKUP?
At this time, we do not offer local pickup. All orders are shipped directly to you.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once your order has shipped, delivery times vary depending on your location and selected shipping method. Orders shipping to Puerto Rico typically arrive within 7–14 business days. You’ll receive tracking information as soon as your order is on the way.

HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive a confirmation email with your tracking information so you can follow your package along the way.

CAN I CHANGE OR CANCEL MY ORDER?
We begin processing orders as quickly as possible, so changes or cancellations cannot always be guaranteed. Please contact us as soon as possible after placing your order, and we’ll do our best to help.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update the address. Once an order has been shipped, we may not be able to make changes.

WHAT IS YOUR RETURN & EXCHANGE POLICY?
We accept returns and exchanges on eligible items within our return window. Items must meet the requirements outlined in our Returns & Exchanges Policy. Final Sale items are NOT eligible for return or exchange.

ARE SALE ITEMS FINAL SALE?
Items marked Final Sale cannot be returned or exchanged. Please review the product description before purchasing, as promotional offers and sale conditions may vary.

HOW DO I KNOW WHICH SIZE TO ORDER?
Fit can vary by style, so we recommend reviewing the sizing and fit notes on each product page before ordering. You can also visit our Size Guide for additional guidance.

DO YOU OFFER STORE CREDIT?
Yes. When store credit is issued, it is connected to the email address associated with your customer account and can be applied toward a future eligible purchase.

HOW DO I USE MY STORE CREDIT?
Store credit is linked to the email address associated with your Island Dreamer account. To use it, log in to your account using the same email address where the credit was issued. Your available store credit will appear at checkout and can be applied toward your purchase.

WHAT IF MY ORDER ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?
Please contact us as soon as possible with your order number and photos of the item. We’ll review the issue and help make it right.

HOW CAN I CONTACT ISLAND DREAMER?
We’d love to help. Reach out through our Contact Us page or email us at islanddreamerstore@gmail.com. Please include your order number when contacting us about an existing order.