RETURNS & EXCHANGES
We hope you love every Island Dreamer piece you receive. If something isn’t quite right, we’re happy to help.
Please review our return and exchange policy below before submitting your request.
RETURN ELIGIBILITY
We accept returns on eligible items within 7 calendar days of delivery.
You must contact us to request a return within 7 calendar days from the date your package is marked as delivered by the shipping carrier. Return requests submitted after this 7-day window will not be accepted.
To be eligible for a return, items must be:
- Unworn, unwashed and unused
- Free from makeup, deodorant, perfume, pet hair or other signs of wear
- Returned with all original tags attached
- In their original condition
Items that do not meet these requirements will not be eligible for return.
HOW DO I START A RETURN?
To request a return, please contact us through our Contact Us page or email us at islanddreamerstore@gmail.com within 7 calendar days of delivery.
Please include:
- Your order number
- The item(s) you would like to return
- The reason for your return
Once your request has been reviewed and approved, we’ll email you with return instructions and the return shipping address.
Approved returns must be shipped back within 5 calendar days of receiving return approval. Returns shipped after this timeframe may not be accepted.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
EXCHANGES
Need a different size? We’re happy to help when inventory allows.
Contact us within 7 calendar days of delivery with your order number, the item you would like to exchange, and your preferred size.
Because many Island Dreamer pieces are available in limited quantities, exchanges are subject to availability and cannot be guaranteed.
If your preferred size is unavailable, we’ll let you know what return options are available for your order.
RETURN SHIPPING
Customers are responsible for all return shipping costs unless the item received was damaged, defective or incorrect.
We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been processed.
Island Dreamer is not responsible for return packages lost or damaged while in transit back to us.
Original shipping charges, when applicable, are non-refundable.
FINAL SALE
Items marked FINAL SALE are not eligible for return or exchange.
Please review the product description carefully before purchasing, as certain sale items, promotional purchases or specific products may be designated as Final Sale.
Items purchased during a promotion are only considered Final Sale when explicitly stated as part of the promotion or on the product page.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can make it right.
Include your:
- Order number
- Description of the issue
- Clear photos of the item and any damage or defect
Please contact us before shipping the item back so we can provide the appropriate instructions.
RETURN INSPECTION
All returned items are inspected upon arrival.
Items showing signs of wear, washing, alterations, stains, makeup, deodorant, perfume, pet hair, damage caused after delivery, or missing original tags may be denied.
If a returned item does not meet our return requirements, we’ll contact you using the email address associated with your order.
REFUNDS
Once your return has been received and inspected, we’ll notify you of its status.
Approved refunds will be issued to the original payment method, unless store credit or another return option was previously agreed upon.
Please allow additional processing time for your bank or financial institution to post the refund after it has been issued.
Original shipping charges, when applicable, are non-refundable.
STORE CREDIT
If store credit is selected or issued, it will be linked to the email address associated with your Island Dreamer account.
To use your store credit, sign in using the same email address associated with the credit. Your available store credit will appear at checkout and can be applied toward an eligible purchase.
NEED HELP?
Have a question about a return or exchange? We’re happy to help.
Contact us through our Contact Us page or email us at islanddreamerstore@gmail.com and include your order number so we can assist you as quickly as possible.